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TeacherPoint

Privacy Policy

Last updated · June 2026. Applies to all TeacherPoint users worldwide.

Overview

  • TeacherPoint (“we”, “us”, “our”) operates an online marketplace connecting students, parents, and tutors for courses, tutoring sessions, and related services.
  • This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have. By using TeacherPoint, you agree to this policy.
  • We may update this policy from time to time. Material changes will be posted on this page with an updated date.

Information we collect

  • Account details: name, email address, phone number (including WhatsApp), password hash, profile photo, role (student, tutor, parent), and preferences.
  • Profile and listing data: subjects, qualifications, bio, location (city/country), availability, course content, reviews, and messages you choose to share.
  • Payment data: transaction amounts, currency, invoice IDs, and payment status. Card and UPI details are processed by Razorpay; we do not store full card numbers on our servers.
  • Usage data: pages visited, search queries, device type, browser, IP address, and cookies used to keep you signed in and improve the service.
  • Communications: support tickets, emails, and OTP messages sent for account verification.

How we use your information

  • Provide and improve the platform: authentication, tutor matching, course enrollment, messaging, and customer support.
  • Process payments and issue invoices through our payment partner Razorpay.
  • Send service messages such as OTP codes, booking confirmations, and account alerts. Marketing emails are sent only if you opt in.
  • Detect fraud, enforce our Terms, and comply with applicable law.
  • Analyse aggregated usage to improve search, recommendations, and product features.

When we share information

  • With tutors or students when you book a session, enroll in a course, or unlock contact details after payment — only the information needed to deliver the service.
  • With service providers: cloud hosting, email (SMTP), media storage (Cloudinary), maps/location (Geoapify), WhatsApp OTP (AiSensy), and payments (Razorpay). They process data on our behalf under contractual obligations.
  • When required by law, court order, or to protect the rights, safety, and property of TeacherPoint, our users, or the public.
  • We do not sell your personal information to third-party advertisers.

Your rights & retention

  • You may access, correct, or delete your profile data from your account settings or by contacting support.
  • You may opt out of marketing emails at any time using the unsubscribe link or by writing to us.
  • We retain account data while your account is active and for a reasonable period afterward for legal, tax, and dispute-resolution purposes.
  • Payment records may be kept for up to seven years as required for accounting and regulatory compliance.
  • For privacy requests, contact us at Contact support.
See also our Terms and Conditions and Refund Policy.