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TeacherPoint

Refund & Cancellation Policy

Last updated · June 2026. Applies to purchases made on TeacherPoint via Razorpay or listed payment methods.

General

  • TeacherPoint facilitates payments between students and tutors or for platform services. Refunds are handled according to the product type and the policy below.
  • All eligible refunds are processed to the original payment method via Razorpay. Bank or UPI processing may take 5–10 business days after approval.
  • To request a refund, open a ticket at Support with your invoice ID, payment date, and reason. We respond within 2 business days.

Courses

  • Paid courses: full refund within 7 days of purchase if you have completed less than 20% of the course content.
  • After 7 days, or if more than 20% of lessons are completed, refunds are at the instructor’s discretion unless required by local consumer law.
  • Free courses and promotional enrollments are not eligible for refunds.
  • If a course is removed by TeacherPoint due to policy violation, you will receive a full refund or credit.

Tutor sessions

  • Tutor session payments made through Razorpay on a tutor profile may be refunded if the session was not delivered or was cancelled by the tutor.
  • Cancel at least 24 hours before a scheduled session for a full refund. Cancellations within 24 hours may incur a 50% fee unless the tutor agrees otherwise.
  • No-shows by the student are not refundable unless documented as a platform or tutor error.
  • Disputes between student and tutor should first be raised via Support. We may mediate based on chat logs and booking records.

Subscriptions & other purchases

  • Monthly Pro or subscription plans: cancel anytime; no refund for the current billing period, but access continues until period end.
  • Workshop registrations: full refund if cancelled 48 hours before start time; 50% refund within 48 hours; no refund after the workshop begins.
  • Marketplace / Student Exchange listings are peer-to-peer; TeacherPoint does not hold escrow unless payment was made through our checkout. Off-platform payments are not covered by this policy.

How to request a refund

  • Go to Help Center and choose category “Payments”. Include your registered email or phone and Razorpay payment ID if available.
  • Approved refunds are initiated within 3 business days. You will receive email confirmation with the refund reference.
  • Chargebacks filed with your bank without contacting us first may result in account suspension while the dispute is reviewed.
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